Feedback and Complaints

Feedback and Complaints

North West Hospice provides specialist care with compassion for those living with life-limiting illnesses in our community.

Our values are engendered in the word CARE, which is at the heart of our service:

  • C for Compassion
  • A for Accountability
  • R for Respect
  • E for Excellence

What should Service Users expect from North West Hospice?

North West Hospice has adapted the HSE National Healthcare Charter. To learn more about what you should expect as a service user please see the Charter.

HSE National Healthcare Charter

Feedback and Complaints

North West Hospice welcomes and encourages your feedback on any aspect of the care received in our services. Your feedback will help us improve our services.

This “How to give Feedback or Make a Complaint leaflet” aims to explain what you may expect to happen if you wish to make a complaint regarding any aspect of our service about which you may be dissatisfied

How To Give Feedback or Make a Complaint

We would love to hear from you and really appreciate your feedback. Click here for a feedback form in PDF document form that you can download and complete:

Feedback Form

Or complete the feedback form online by clicking here:

What happens after I make a complaint?

The following timeframes for dealing with your complaints have been adapted from the HSE complaints policy “Your Service, Your Say”. This leaflet outlines what you might expect after you make a complaint.

What Happens After I Make a Complaint

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