In-Patient Care - North West Hospice

In-Patient Care

What Is The Hospice In-Patient Unit Like?


The hospice is a quiet, calm environment where staff have time to spend with you, get to know you, listen to you and ensure that all your needs are met. In addition to the 24-hour medical and nursing care, we offer a complete range of services such as social work, physiotherapy, occupational therapy, and spiritual support. To make your stay as comfortable as possible, we provide complementary therapies, such as massage and reflexology. Feel free to ask any member of our staff for more information about our services.

What Should I Bring With Me To The Hospice?

Please bring anything which will help you to feel comfortable while you are with us. Practical items such as night clothes, day clothes, towel, dressing gown, toiletries and any walking or hearing aids should be included. Also make sure to bring any medication you are taking. We do not have laundry facilities at the hospice, so we would kindly ask family or relatives to bring clothing. Feel free to bring small items such as photos which may help you to feel more at home. We do recommend, however, that you do not bring items of monetary value to the hospice. North West Hospice does not accept responsibility for any personal belongings.

Hospice - Palative Care.00_02_45_19.Still006-cropedWhat About Meals?

Breakfast, lunch and dinner are served at regular times in the hospice. If you would like a snack at any time, do not hesitate to let one of the staff know. Please let us know if you have any particular dietary requirements.

How Long Am I Likely To Stay?

This varies from person to person. People come to stay at the hospice for different reasons, such as symptom control, respite or for more intensive palliative care. Ongoing care may be required in some circumstances but not necessarily at the high level of specialised palliative care which we provide.

Can People Come To Visit Me?

Visitors are always welcome. Although there are no set visiting hours, we suggest that visitors come between 11am and 8pm. Children are welcome, but we would kindly request that they remain under the supervision of a visiting adult while they are here.


Some people enjoy a visit from a faithful friend. Please feel free to mention to the nursing staff if you would like your pet to be allowed to visit and they will do their best to make it happen.

Am I Allowed To Smoke?

Yes, there is a smoking room at the hospice for patient use only.

Do I Have To Pay To Stay At The Hospice?

No, there is no charge to stay at the hospice. Our aim is to provide our palliative care service free of charge to anyone who needs it, regardless of their circumstances. North West Hospice is a registered charity.

Commitment To Health & Safety

At North West Hospice, we are committed to providing a safe and healthy environment for everyone: patients, family members, visitors, staff and volunteers. We kindly ask visitors to read and observe safety and information notices and to follow instructions given by hospice staff.


"Thank you for looking after our Mum so well. We won't forget you when we think of Mum, too."

"From the time he was diagnosed as terminal the Northwest Hospice were fantastic in providing support not only to Aidan but to us as a family. From the palliative care team that called on a regular basis to our home to help relieve the agonising pain he suffered with, to the respite facilities he utilised in the hospice itself; the hospice staff always provided an invaluable service. This service was always delivered with a smile, humour when appropriate and most importantly constant caring and professionalism. Our family could not speak highly enough of the North West Hospice Team."

"Just to say thank you so much for being our friend and our support during Seamus's illness. There were days when we felt down and your visit was like a breath of fresh air. So continue your great work. You will always have a place in our hearts"

"Many, many thanks for all you did for Colin. I can honestly say, without your visits and encouragements, he wouldn't have been able to cope with his illness as well as he did."

"There are no words to express our deep appreciation to you for the way you held Gerry and ourselves in the palm of your hand during his last hours with us. May you continue to bring your love, care and attention to many other families."

"Just wanted to say a massive thank you to the staff, they’re an amazing bunch of people who made my dad Christy’s stay so comfortable and happy. All the staff who made even family and friends welcome. You gave my mum the time and comfort to be with him so thank you so much."

“Thank you so much for all the wonderful help and support you gave to my Dad and to my Mother and all of us when Dad was dying. I will never forget your dedication, your love, your generosity, your patience and your kindness. Your work in life is a true vocation. Through your support we were able to keep Dad at home and let him have his wish.”

“I just want to say a very big thank you for your kindness and caring for Mary. What you did was way beyond the call of duty. The way you cared in those last few days of Mary’s life and thought of every little detail was heartwarming to watch. This was my experience of hospice care and all I can say is that your kindness to Mary was unsurpassable.”

“I can never thank you enough for all you did for my mother, and your help and support to us. I could never have come through without you. You were my sanity and life support.” 

“I want to put in writing my deep gratitude to you for helping us with Teresa. You gave her what she so much deserved – time, dignity, and comfort in a very honest way.”

Your generosity helps us continue to provide specialist care with compassion. We are sincerely grateful for your support