In-Patient Care

What Is The Hospice In-Patient Unit Like?

The hospice is a quiet, calm environment where staff have time to spend with you, get to know you, listen to you and ensure that all your needs are met. In addition to the 24-hour medical and nursing care, we offer a complete range of services such as social work, physiotherapy, occupational therapy, and spiritual support. To make your stay as comfortable as possible, we provide complementary therapies, such as massage and reflexology. Feel free to ask any member of our staff for more information about our services.

What Should I Bring With Me To The Hospice?

Please bring anything which will help you to feel comfortable while you are with us. Practical items such as night clothes, day clothes, towel, dressing gown, toiletries and any walking or hearing aids should be included. Also make sure to bring any medication you are taking. We do not have laundry facilities at the hospice, so we would kindly ask family or relatives to bring clothing. Feel free to bring small items such as photos which may help you to feel more at home. We do recommend, however, that you do not bring items of monetary value to the hospice. North West Hospice does not accept responsibility for any personal belongings.

What About Meals?

Breakfast, lunch and dinner are served at regular times in the hospice. If you would like a snack at any time, do not hesitate to let one of the staff know. Please let us know if you have any particular dietary requirements.

How Long Am I Likely To Stay?

This varies from person to person. People come to stay at the hospice for different reasons, such as symptom control, respite or for more intensive palliative care. Ongoing care may be required in some circumstances but not necessarily at the high level of specialised palliative care which we provide.

Can People Come To Visit Me?

Visitors are always welcome. Although there are no set visiting hours, we suggest that visitors come between 11am and 8pm. Children are welcome, but we would kindly request that they remain under the supervision of a visiting adult while they are here.


Some people enjoy a visit from a faithful friend. Please feel free to mention to the nursing staff if you would like your pet to be allowed to visit and they will do their best to make it happen.

Am I Allowed To Smoke?

Yes, there is a smoking room at the hospice for patient use only.

Do I Have To Pay To Stay At The Hospice?

No, there is no charge to stay at the hospice. Our aim is to provide our palliative care service free of charge to anyone who needs it, regardless of their circumstances. North West Hospice is a registered charity.

Commitment To Health & Safety

At North West Hospice, we are committed to providing a safe and healthy environment for everyone: patients, family members, visitors, staff and volunteers. We kindly ask visitors to read and observe safety and information notices and to follow instructions given by hospice staff.